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Crime spokesperson says public deserve better as 101 number fails again

August 14, 2012 4:51 PM

Local MP Tim Farron and Crime Spokesperson Cllr Pru JupeLib Dem crime spokesperson Cllr Pru Jupe has today said that the latest failure of the 101 number was 'disgraceful' and she has called for Cumbria Police to review their contract with Cable & Wireless as a result.

Cumbria Police is currently working with Cable & Wireless to resolve a problem with the non-emergency police phone number, 101. Many callers have been experiencing a constant 'engaged' tone or may be informed that the system is unable to identify the caller.

Cable & Wireless are working to rectify the problem as soon as possible and as they do so, callers can contact police on the old 0845 33 00 247 number in non-emergency situations.

The police ask that people only use '999' in emergencies.

Cllr Pru Jupe said: "This is the second time this has happened within a month. It's really disgraceful. Vulnerable people could be suffering as a result. The fact is that is Cable and Wireless cannot deliver the service they are expected to deliver for this vital service provided by our police force, and then alternative providers should be explored!"